Terms and Conditions

Please read these Terms and Conditions carefully. These Terms and Conditions govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms and Conditions.

Fast Packaging Boxes reserves the right to make changes to this Site and these Terms and Conditions at any time without prior notice. You should review these Terms of Use each time you access this Site.

• Refund, Reprint and Return

Due to the custom nature of printing and packaging products and other services we provide, you need to inform us at Fast Packaging Boxes within three business days of receiving your order, if you find the delivered product defective or not according to your ordered specifications. We cannot issue a refund or credit to you; however, we will reprint your original order if we made an error or find it defective. The determination of defect is at the discretion of our management. Charges related to the expedited orders processing are non-refundable

REFUNDS

If we verify that we made an error, we will re-print the order. No Refunds or Credits.

REPRINT

If we verify that our production team made an error, we will 100% re-print the complete order.
To receive the reprint of your original order, you must submit digital photos documenting the product defect or return, at your own expense, the full quantity of the original order to us within 7 business days of taking the original order delivery.

RETURNS

The customer must notify us within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. Fast Packaging Boxes will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date.

• Order Cancellation

We understand that unexpected events occur and we do our best to accommodate. If your circumstances are likely to change, please inform us as soon as possible. Your refund will depend on how close your order is to completion. Of course, if we have not begun working on your order, you are entitled to a complete refund (With the below terms).

Fast Packaging Boxes will cancel your order prior to printing/shipping. However, if your ordered item has been shipped then it cannot be canceled. Orders may be cancelable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.

Stage# 1- Orders are placed online.

Stage# 2- Orders are reworked in our design department.

Stage# 3- Orders are sent to the press.

Stage# 4- Orders are collected by the shipping firm and shipped.

All orders are cancelable before stage 2. If an order is canceled in stage 1; you will be charged £20 / $25 plus 6% of the total amount to cover payment processing, bank charges. For orders canceled in stage 2, a minimum of 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it canceled; a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be canceled.

• Order Shipping and Delivery

Fast Packaging Boxes offers the following product options when placing an order:

STANDARD

Free of Charge – Usually Ships within 10 to 14 business days after final proof approval.

PRIORITY

Charge will be applied – Guaranteed to ship within 7 to 10 business days:

Products will be shipped within 10 business days approx after final proof approval.

For Priority and Speed up Services, Contact us at [email protected]

Click here to read more about Delivery Policy.

• Payments, Order Placement

Payment for orders will be made in GBP or USD. Due to the custom nature of printing products and other services we provide the quote is offered after the requirements mentioned in the quotation. We will not start working on your orders for printing jobs or other services until full payment including all charges, taxes, shipping, and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.

As a part of order placement, we require the users and customers of our website to approve the proof (whether an electronic file or hard copy) of the printing products or other services they order. Following the approval of proof by the customers, the printing jobs are sent to the press. Once a print job has been approved by the customer and sent to the press or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time.

• Custom Duties/Charges

All Fast Packaging Boxes customers agree to pay all customs duties and fees on the good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United Kingdom / United States.

• Damaged and Lost Packages

Customers are responsible for inspecting all packages for any visible signs of damage or missing items before accepting delivery. In case of damage or missing items, the customers should notify Fast Packaging Boxes team and the delivery courier immediately. Fast Packaging Boxes will not be responsible for any damage or missing items claims that are not filed by the customer within 3 business days of order delivery. Also, Fast Packaging Boxes is not responsible for 3rd party shipping errors, or damaged shipments.

• Design Order/Services

Fast Packaging Boxes does not issue refunds or credits for any design services order. All design orders once placed are final and non-refundable.

Customers Submitted Artwork/Files

Our designers and technicians create electronic or hard copy proofs from the website users or customers’ submitted artwork/files. We require that your submitted artwork/files must be at least 300 dpi (dots per inch) resolutions at the final size and in CMYK format. If your files are not submitted at 300 dpi at the final size and not in CMYK format, we will not be responsible for printing as blurred, distorted or pixelated and color changes associated with conversion to CMYK.

You are responsible for the accuracy of your print-ready artwork/files including any issues as to orientation or alignment of the pages of your submitted documents. Though we take all possible precautions against loss of your submitted artwork/files, we are not responsible for damage or loss of your artwork/files.

By uploading artwork/files to our website you agree that you are the lawful owner of all material you are uploading or you have already obtained appropriate rights to use such material.

We have the right to refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. Please note we do not accept offensive, indecent or improper material for printing.

Proofs and Color Accuracy

We require the users and customers of our website to approve the proof (whether an electronic file or hard copy) of the printing products or other services they order. No job will be sent to press without your approval of proof. It is thus your responsibility to log in to the account and check on the proof. We are not liable for delays in the order caused by the customer’s non-approval of the proof. Please understand the turnaround times mentioned on our website starts after you approve of the proof.

Please review your proof thoroughly before approval. You should check it against the original file for possible errors in layout, copy, spacing, punctuation or image placement and proportion, bleeds, crops, and final text. Electronic proofs do not show transparency, overprint issues, or color change from RGB or Pantone to CMYK. Please note, application of UV coating or lamination may affect or change the appearance of the printed colors. We are not liable for the final color appearance of a laminated product(s).

Customer is fully responsible for all that is contained in the final approved proof

We will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with us you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece or the actual artwork or product they represent. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve of. We will guarantee color accuracy and match if you order a hard copy proof from us. Please note hard copy proof will cost you a little bit more amount.

No Liability for Errors

Fast Packaging Boxes is not liable for errors in a final product caused by any of the following:
Misspelling and Grammar, Damaged Fonts
Graphics, Bleeds, Punctuation,
Wrong, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Cracks on Folds
Overprint
Finished Product Size
Gang Printing

Fast Packaging Boxes does not use gang printing for most printing products. At times and based on the requirements of our website user and customer, we may choose a printing method that is best suited for a particular print item or items.